Privacy Policy for Messavy.com

This Privacy Policy explains how Peacom Pte Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you use Messavy.com (“Messavy”, “the Platform”), a messaging and automation platform that enables businesses to upload customer data, run WhatsApp campaigns, and deploy chatbots.

By accessing or using Messavy, you agree to the practices described in this Privacy Policy.

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🌐 1. About Us

Messavy.com is owned and operated by Peacom Pte Ltd, a company registered in Singapore. We provide communication tools that help businesses manage customer engagement through WhatsApp and other supported channels.

📌 2. Information We Collect

2.1. Information You Provide

We collect information that you voluntarily provide when using Messavy, including:

• Account Information: Name, email address, phone number, company details, login credentials.
• Billing Information: Payment details processed through secure third‑party payment providers.
• Customer Data Uploaded by You:
  • Phone numbers
  • Names
  • Email addresses
  • Tags, segmentation data
  • Conversation history
  • Any other data you upload or sync

You are responsible for ensuring that you have the legal right to upload and process this data.

🔄 3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Messavy platform
• Enable WhatsApp campaigns, chatbot automation, and customer messaging
• Improve platform performance and user experience
• Provide customer support and technical assistance
• Send service‑related notifications
• Ensure compliance with WhatsApp Business API policies
• Detect and prevent fraud, abuse, or security threats
• Generate anonymized analytics and insights

We do not use your uploaded customer data for advertising, resale, or any purpose unrelated to providing our services.

🔐 4. Data Security

We implement industry‑standard security measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Secure data storage
• Access controls and authentication
• Regular security audits

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

🤝 5. Data Sharing and Disclosure

We may share your data only in the following circumstances:

5.1. Service Providers

Trusted third‑party vendors who assist with:

• Hosting and cloud infrastructure
• WhatsApp Business API providers
• Payment processing
• Analytics and monitoring

These providers are contractually obligated to protect your data.

5.2. Legal Requirements

We may disclose data if required to:

• Comply with applicable laws
• Respond to lawful requests from authorities
• Protect our rights, users, or the public

5.3. Business Transfers

If Peacom Pte Ltd undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

📁 6. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account and associated data at any time.

🌍 7. International Data Transfers

Your data may be stored or processed in countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

👤 8. Your Responsibilities

As a business user, you are responsible for:

• Obtaining consent from your customers before uploading their data
• Complying with applicable data protection laws (e.g., GDPR, PDPA, etc.)
• Ensuring your WhatsApp campaigns follow Meta’s policies

🧑‍💼 9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability

To exercise these rights, contact us at contact@peacom.co.

🍪 10. Cookies and Tracking Technologies

Messavy may use cookies and similar technologies to

• Maintain session functionality
• Improve user experience
• Analyze platform usage

You can manage cookie preferences through your browser settings.

📞 11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

📄 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of Messavy after changes indicates acceptance of the revised policy.