❓ Frequently Asked Questions (FAQ)

Yes, 100%! Messavy operates on a pure pay-as-you-go model. You only pay when you actually send messages. There are zero monthly subscriptions, zero platform fees, and zero hidden charges. If you don't send anything this month, you pay nothing.

Credits are Messavy's messaging currency. You purchase a credit package in advance and spend them only when you send messages:

• 🟢 1 credit — Other/General Messages
• 🔵 2 credits — Utility Messages (order confirmations, alerts)
• 🔴 5 credits — Marketing Messages (promotions, campaigns)

Example: With a $20 Basic Package (5,000 credits), you can send up to 1,000 marketing messages or 5,000 general messages.

No! Your credits never expire. Top up once and use them at your own pace — whether that's this week or 6 months from now. There's no pressure to "use it or lose it."

Package	Price	Credits
Basic	$20	5,000 credits
Standard ⭐ Most Popular	$15	20,000 credits
Pro	$200	100,000 credits

All packages are one-time purchases. Buy more anytime you need.

Absolutely none. What you see is what you pay. The only costs you'll ever encounter are:

1. Your Messavy credit top-up (platform usage)
2. WhatsApp message costs charged directly by Meta

No setup fees, no cancellation fees, no inactivity fees — ever.

Great question! There are two separate costs:

• Messavy Credits → Platform usage fee (paid to Messavy)
• WhatsApp Conversation Fees → Charged directly by Meta to your Meta Business account

Messavy is fully transparent about both. You're always in control of your spending.

Getting started is simple:

1. Click "Get Started" on the homepage
2. Create your free account (no credit card required)
3. Connect your WhatsApp Business API number
4. Top up your first credit package
5. Start sending messages! 🎉

Most businesses are up and running within 5–10 minutes.

Not at all! Messavy was designed for everyday business owners, not developers. The dashboard is intuitive and easy to navigate. If you can use WhatsApp on your phone, you can use Messavy on your computer.

Yes, Messavy connects through the official WhatsApp Business API provided by Meta. Don't worry — our onboarding process guides you step by step through connecting your number. We make it as simple as possible.

Yes! You can port your existing WhatsApp Business number to the API. Note that once a number is connected to the WhatsApp Business API, it can no longer be used on the regular WhatsApp or WhatsApp Business app on your phone. We recommend using a dedicated number for your business communications.

Yes! You can sign up for free with no credit card required. Explore the dashboard, set up your account, and get familiar with the platform before making any purchase. When you're ready to start sending, simply top up your first credit package.

Messavy supports all major WhatsApp message types:

• 📢 Bulk Broadcasts — Send to thousands of contacts at once
• 🛒 Marketing Campaigns — Promotions, offers, announcements
• 📦 Transactional Messages — Order updates, confirmations, receipts
• 🤖 Automated Messages — Chatbots, auto-replies, drip sequences
• 💬 Two-Way Conversations — Real-time customer support chat

Yes! Messavy's bulk messaging feature allows you to send personalized messages to thousands of contacts simultaneously. You can even personalize each message with the customer's name and other details — making every message feel one-on-one.

Absolutely! Messavy includes smart automation features:

• 🤖 Intelligent auto-replies
• 🔄 Chatbot integration
• ⏰ Scheduled message delivery
• 📋 Automated sequences

Set it up once and let it run 24/7 — even while you sleep.

Yes! Messavy's multi-channel dashboard lets you manage multiple WhatsApp Business accounts from a single unified interface. Perfect for businesses with multiple branches, teams, or brands.

Messavy gives you real-time insights including:

• ✅ Message delivery rates
• 👀 Read/open rates
• 💬 Response & engagement rates
• 📊 Campaign performance reports
• 👥 Customer interaction history

Messavy operates through the official WhatsApp Business API, ensuring your messaging is fully compliant with Meta's policies. This means your messages are delivered reliably and your account is protected.

Yes. Messavy takes data security seriously following ISO 27001:2022. Your customer data and message content are handled with strict privacy controls. Please refer to our Privacy Policy for full details on how your data is stored and protected.

As long as you follow WhatsApp's messaging guidelines (only messaging opted-in contacts and using approved message templates), your messages will be delivered normally. Messavy helps you stay compliant by guiding you through template creation and approval.

Your messages will pause until you top up more credits. You won't be charged anything extra — you simply top up when you're ready to continue. You'll receive a notification when your credits are running low so you're never caught off guard.

Yes, anytime — no questions asked. Since there's no subscription, there's nothing to "cancel" in the traditional sense. Simply stop topping up and your account remains open with any remaining credits intact. If you'd like to permanently close your account, contact our support team.

We're here to help! You can reach us through:

• 📧 Email: support@messavy.com
• 💬 Live Chat: Available on our Whatsapp support channel
• 📖 Documentation: Full guides at messavy.com/documentation

Messavy was built with small and medium businesses in mind. Whether you have 100 customers or 100,000, the pay-as-you-go model means you only pay for what you actually use. Start small with the $20 Basic Package and scale up only when your business grows.

Messavy is used across many industries including:

• 🛍️ E-commerce & Retail
• 🏥 Healthcare & Clinics
• 🏠 Real Estate
• 🎓 Education & Online Courses
• 🍽️ Food & Beverage / Restaurants
• 💆 Beauty & Wellness
• 🚗 Automotive
• 💼 Professional Services